Our Mission

DIAS was set-up in 1998 with funding by Dundee City Council Social Work department and the NHS to provide high-quality, user-driven independent advocacy services.
Since then, we have helped thousands people in the Dundee area use their voice to make decisions about their lives and wellbeing,
ensuring that they are treated with dignity and respect throughout the process.

There are various different ways to provide advocacy. The main services
we provide are citizen advocacy, professional advocacy, collective advocacy
and group advocacy. Although there’s no ‘one size fits all’, all of our services
fall under the term ‘independent advocacy’ as they abide by the following
FOUR PRINCIPLES:

ACCOUNTABLE

We are answerable to our service users and funders and provide support fairly and transparently.

FREE FROM CONFLICTS OF INTEREST

Listening to and respecting our users’ wishes is of the utmost importance to us. This is why we operate separately from other types of services.

ACCESSIBLE

We aim to help people who need it quickly and sensitively, without unnecessary barriers or restrictions.

PUTS USERS FIRST

We provide information and advice based on what YOU want, rather than what others think you want, remaining loyal to your decisions and wishes.

TYPES OF ADVOCACIES

Dundee Independent Advocacy Support endeavours to provide the highest standards of independent advocacy services and information by ensuring

CITIZEN ADVOCACY

This is our main advocacy model. The role of a Citizen Advocate is to provide one-to-one support to the people who need it most, listening to their point of view and ensuring their wishes are respected in any given situation. Citizen Advocates at DIAS are ordinarily members of the public who - after undergoing training - are partnered with vulnerable people from the local community, oftentimes with very complex needs.

COLLECTIVE ADVOCACY SESSIONS

DIAS helps facilitate collective advocacy sessions where groups of people - whether from care homes for older people, mental health or medical units - can get together to talk over common problems with the support of a professional advocate. We find that, by being part of a group, participants feel less isolated when raising a sensitive or difficult issue. For further information on how to join a collective advocacy group, please contact us via our Get in Touch page

PROFESSIONAL ADVOCACY

Professional advocacy can be arranged following a recommendation from a health professional, statutory provider (such as a governmental or public body), family member and even by individuals themselves. Support can range from helping with a short-term issue - like housing - or putting into place longer-term arrangements. Further information on how to set-up professional advocacy can be found on our REFERRAL page

PEER ADVOCACY GROUP

Our Peer Advocates work with individuals on a one-to-one basis (similar to our Citizen Advocates) to help them build their confidence and assertiveness. Through empathy, understanding and sharing their own life experiences, they can help increase their partner’s self-awareness and ability to deal with issues themselves. A Peer Advocate will provide continued support until their partners feel able to progress on their own i.e. ‘self-advocacy’.

TESTIMONIALS

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